We’re very sorry for any inconvenience, but it seems that sometimes our online booking system can be confusing. If you begin the booking process, but don’t complete it, it puts a hold on the room you were booking for 15 minutes, to prevent duplication. After the 15 minutes have passed, you can go back to it and complete your booking. If you would like to book but have difficulty here, please send us an email at BanksandBraesRosebud@gmail.com, or give us a call at 1-860-322-6576! We aren’t always near the phone, but do respond to messages at that number as soon as possible. Thank you for understanding, and please know that we are trying to find an alternate solution.